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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All Waterkotte products

The group "New Technologies" offers for review the products of the plant Waterkotte: air and geothermal heat pumps, water heaters, convectors, solar collectors, controllers, software, accessories
  • Air pumps Waterkotte
    Air pumps
    Ai1, EcoTouch, Basic Line, etc.
  • Geothermal pumps Waterkotte
    Geothermal pumps
    Eco Ai1, Ai1 QE, DS, etc.
  • Thermal water heaters Waterkotte
    Thermal water heaters
    Howell, Basic Line BM, etc.
  • Electric water heaters Waterkotte
    Electric water heaters
    EcoPack et al.
  • Convectors Waterkotte
    Convectors
    WFC, WCU, BasicVent, etc.
  • Solar collectors Waterkotte
    Solar collectors
    Photovoltaik Ai1 QE, etc.
  • Controllers Waterkotte
    Controllers
    WPCU, WWPR, etc.
  • Software Waterkotte
    Software
    BasicPro, EasyCon, etc.
  • Accessories Waterkotte
    Accessories
    FV ENERGEO et al.

NEW TECHNOLOGIES GROUP

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